Returns and Exchanges

Return and Exchange Instructions

To return or exchange an item, please follow these simple steps:

1. Fill out and submit (by e-mail or fax) an RMA Request Form to obtain a Return

Merchandise Authorization (RMA) number. No return or exchange will be accepted

without an RMA Number.

2. Once your RMA request is submitted, you will be sent an e-mail or fax with Return

Instructions and a Merchandise Return Summary which will contain an RMA number that

is valid for 10 business days.

3. Pack the item securely using original packing material. Please note that we do not accept

COD shipments. Please use carriers that offer delivery notification such as UPS, USPS,

DHL or FedEx. Using one of these carriers will make shipment tracking possible. Please

be sure to insure the package for full value of the merchandise. The merchandise is still

your property until it reaches our warehouse and we are not responsible for any shipping

damages occurring at this point. Please remember to include all the contents such as

promotional items, accessories, and instruction manuals that came in the original order.

Please note that we are not responsible for lost or stolen returned merchandise before it

reaches our warehouse and it signed for by one of our Team Members.

4. You will get a notification as soon as the return has been processed.

All returns are processed within 10 business days of the receipt of returned merchandise.

Refunds, when applicable, will be issued as soon a possible, no more than 10 business days.

Credit card companies vary in their processes of posting credits back to your account.

Policy Exceptions

We are unable to accept returns or exchanges on the following items:

• If an item has been installed, we are unable to accept its return. For example, a riflescope

that has been mounted and/or assembled onto a weapon cannot be returned or

exchanged.

• Customized or personalized products

• Special order items including promotional and corporate gifts merchandise.

• Any international order

Re-Stocking fee:

A 15% re-stocking fee will be charged for items returned due to general dissatisfaction or

purchaser regret. Merchandise must be returned in re-saleable condition and packaged in its

original packing materials.

Return and Exchange Policy